AI and the end of deflection
Companies bought AI to cut the cost of customer service. Their customers got the same AI free, and are using it to raise the cost of bad customer service.
Britain is full of people who can see exactly what is wrong with something and have no way to act on it. This is where they get to say what they would do instead. Each paper takes one problem and redraws it from the ground up. One asks who should own the oil under the North Sea. Another asks how much weight a vote should carry. The writers come from all walks of life, and it is often the fresh pair of eyes that spots what everyone inside the system has stopped noticing.